We’re sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.
How to file a claim
To claim, please visit the website www.azgatravelclaims.com. This will lead you to our online claims notification service where claim forms can be obtained immediately via e-mail or by downloading directly from the site.
Alternatively, please phone 020 8603 9958 (8am - 6pm Monday to Friday), write to: Allianz Global Assistance Travel Insurance Claims department, PO Box 1900, Croydon, CR90 9BA or e-mail: [email protected].