We use cookies to improve your browsing experience and help us improve our websites.

By continuing to use our website, you agree to our use of such cookies. Find out more about cookies

Alianz Global Assistance

Claim Centre

We’re sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.

How to file a claim

To claim, please visit the website www.azgatravelclaims.com. This will lead you to our online claims notification service where claim forms can be obtained immediately via e-mail or by downloading directly from the site. 

Alternatively, please phone 020 8603 9958 (8am - 6pm Monday to Friday), write to: Allianz Global Assistance Travel Insurance Claims department, PO Box 1900, Croydon, CR90 9BA or e-mail: [email protected].